Service Desk Analyst (Hardware Support)

at  Wanstor

DESCRIPTION

If you are looking for a place that will help you launch your IT career then this is the role for you. Wanstor is a place of opportunities for people to reach their full potential and pursue their ambitions.
We have a team of brilliant minds and personalities who come together to deliver exception projects and provide amazing customer service. We all work together to make sure we have a collaborative and supportive environment that stimulates growth.
This role is integral to maintaining the reliability and functionality of our customers’ hardware, contributing to their operational success.

As a Service Desk Analyst (Hardware Support) in the Hemel Office, your role is crucial in ensuring the seamless operation of hardware for our charity customer. Your key responsibilities include:

• Hardware Building and Repair: You’ll be responsible for assembling, configuring, and repairing various hardware devices, including PCs, laptops, printers, tablets, and point-of-sale (POS) equipment. This is vital to ensure our customers’ operations run smoothly.
• Technical Support: Respond promptly to customers’ technical issues through phone and email. Your role involves troubleshooting hardware problems and providing effective solutions
• Customer Service: Deliver exceptional customer service by addressing customer concerns with professionalism and efficiency. Your interactions should leave customers feeling supported and confident in our services.
• Stakeholder Communication: Keep key stakeholders, including customers and internal teams, informed about the status of their hardware. Clear communication is essential for maintaining trust and ensuring that everyone is aware of progress and any potential issues.
• Windows Configuration: Set up and configure Windows-based PCs and laptops according to the specific requirements of our customers. This includes ensuring that all necessary software is installed and properly configured.
• Peripheral Device Setup: Set up and configure various peripheral devices such as printers, cash drawers, tablets, and POS equipment. These devices are critical for the day-to-day operations of our hospitality customers.
• Service Desk Support: During peak times, you’ll assist the Service Desk team in managing the influx of support requests, ensuring that all issues are addressed in a timely manner.