Service Desk Analyst

at  Inspirec

ABOUT THE CLIENT

Our client is a Digital Software Consultancy and are currently looking for a motivated and detail-oriented Service Desk Analyst to join their team on a fixed-term basis.

EXPERIENCE REQUIRED

• Proven experience in a similar service desk or data processing role.
• Must have experience working in a fast-paced environment, processing a large number of tickets.
• Excellent analytical skills and attention to detail.
• Strong communication skills, both written and verbal.
• Proficiency with data entry tools and Microsoft Office applications, especially Excel.
• Familiarity with service desk software and ticketing systems is an advantage.
• Ability to work under pressure and manage multiple tasks effectively.

ROLE OBJECTIVE

In this role, you will be responsible for managing data processing tasks and providing first-line support to ensure seamless operations. This is an excellent opportunity for an individual with strong analytical skills and a passion for delivering exceptional service in a fast-paced environment.

RESPONSIBILITIES

• Service Desk Support -respond promptly to service desk tickets, emails, and calls.
• Log, categorise, and prioritise incidents and service requests in the ticketing system.
• Provide first-line support for data-related queries and escalate issues when necessary.
• Data Processing -execute data entry, validation, and transformation tasks accurately and efficiently.
• Monitor data processing workflows to ensure timely completion.
• Identify and resolve data discrepancies or escalate for further investigation.
• Collaboration and Communication -liaise with internal teams to resolve incidents and provide updates to end-users.
• Prepare and maintain documentation for processes and procedures.
• System Monitoring -assist in monitoring system performance and reporting any anomalies.