Service Desk Analyst

at  JCDECAUX

Within JCDecaux UK the role of Service Desk Analyst (SDAN) provides both 1st and 2nd line, hardware and software, customer focused support to end users at all levels of the organisation. The position sits within the Service Desk team, part of the Service Delivery department, part of the IT Division and, reports to the Service Desk Team Leader (SDTL).
JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of SDAN is crucial to both the department and wider company’s success.
What you’ll be doing…
Technical

Understanding and experience of using the following technologies:

• Client Operating systems (Windows 10, etc)
• Server Operating system (Windows Server 2008, 2012, 2016 & 2019)
• Application deployment, configuration and support
• Mobile device management (Meraki MDM, etc)
• Helpdesk systems (CONNECT for Service, Zendesk, etc)
• End user desktop equipment (desktop PCs, laptops and accessories)
• Microsoft Office applications (Office365)
• Printer and multifunction device management
• Active Directory for user management
• Telephony Platforms (MS Teams)
• Scripting (PowerShell, etc)

Quality Management

• Adherence to the philosophy of continuous improvement through examination of all outcomes of processes, regardless of either a positive or negative outcome
• Ensures standard operating procedures (SOPs) are followed and where audits find non-adherence to SOP that corrective actions are completed in a timely manner

Personal

• Ability to listen, adapt and make suggestions
• Excellent customer service skills
• Highly motivated and service orientated
• Strong organisational skills and attention to detail
• Strong communication skills (written and oral)
• Excellent analysis, testing and troubleshooting skills
• Ability to identify faults and resolve issues

A little bit about you…

• Previous industry experience in a technical support position
• Microsoft MTA/MCSA (desired but not essential)
• Working towards CMNO, CCNA or equivalent

A little bit more about us…

• We believe in building a diverse and inclusive culture and positive employee experience.
• We are One Team, more than just ourselves.
• We are customer first, we understand, and help solve our customers’ problems.
• We Test & Learn, we are empowered to learn and grow, unafraid of change.
• We choose to care, we are committed to doing the right thing, the right way.

It’s really important to us that we give as much to our colleagues as they give to us.
Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.
We believe that diversity of thought, experience and background provides the platform for great creativity,
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
About our recruitment process….
1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.
2. You send in your application to let us know you’re interested.
3. We see your application, get excited, and give you a call.
4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.
5. You’ll begin your journey with us, were excited to support and develop you throughout you career

Please refer the Job description for details