Service Desk Analyst

at  JD Sports

Bury, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate22 Dec, 2024Not Specified24 Sep, 2024N/AAccess,It,TurnNoNo
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Description:

  • Job Title – IT Service Desk
  • Location – Head Office, Hollins Brook Way, Unsworth, Bury BL9 8RR
  • Working rota – Shifts change each week and for holidays
  • Working hours – Working hours are between 7am - 7pm. The shifts change each week and for holidays etc.
    Eg: week 1 - 7am to 3.30pm, week 2 - 8am to 4.30pm, week 3 - 9am to 5.30pm, week 4 - 10.30am to 7pm. Weekends are 1 in 4-5 weeks. You work the Sat and Sun and get the following Tue/wed or Thu/Fri off

Responsibilities:

  • Reporting to the IT Service Desk First Line team leader the IT Service Desk Analyst will be responsible for providing 1st line technical support to the JD Group fascias and offices.
  • To provide technical support, including detection, recording, analysis and the resolution of incidents received via phone, email, intranet and walk-up.
  • Respond to support enquiries directly from clients, and help them resolve hardware and / or software problems.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To arrange for external technical support where problems cannot be resolved in house.
  • Work closely with the service support teams, development teams and key business stake holders to ensure that incidents are managed through to resolution.

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

IT Support

Graduate

Proficient

1

Bury, United Kingdom