Service Desk Analyst - Korean Speaker

at  Abhidi Solution Sdn Bhd

Job Responsibilities (Should describe major responsibilities)
 Provide L1 Support for all applications.  Must be able to raise & manage tickets in Service Now from start to end for all priorities to ensure that SLAs are met.
 Ensure user complaint is entered accurately in Service Now
 Ensure that all communication & steps performed are logged into Ticketing system
promptly & completely
 Timely updates to users on the progress of the ticket
 Ensure critical issues are escalated to appropriate teams & management
 Must be able to troubleshoot user queries via calls, mails & multiple channels
 Must be able to answer phones from users professionally and respond to user inquiries and
complaints.
 Must be able to handle installation, configuration & upgrading FedEx software
 Must be able to provide remote support and troubleshooting on user’s laptop/desktop
issues, MS Office applications.
Interested candidates can directly share their resume to Mail:
chanchal.sharma@abhidisolution.com or WhatsApp on +60128511433
Referrals are warmly welcomed! Contact for more information on referral program.
Job Types: Full-time, Permanent
Pay: RM8,000.00 - RM12,000.00 per month

Benefits:

• Health insurance

Schedule:

• Rotational shift

Please refer the Job description for details