Service Desk Analyst

at  Weightmans

ABOUT YOU

As the role is varied, we are looking for you to have a flexible approach to the work you do and be able to adapt to different tasks. We also require you to have:

PLEASE NOTE

• We encourage candidates to speak to us direct/apply direct for the opportunities we have available.
• Any reference to experience or PQE in our adverts or job descriptions is to be used as a guideline only. We welcome applicants from all backgrounds and with different levels of experience who can demonstrate that they fulfil the requirements of the role.
• The successful candidate appointed to this role will be subject to our standard background checking process, and any offer of employment made is conditional upon successful completion of those checks. Further details can be obtained from the Recruitment team.
• We are open to part time/job share applicants.

PLEASE NOTE: THIS ROLE IS NOT ON THE LIST OF OCCUPATIONS ELIGIBLE FOR SPONSORSHIP UNDER THE SKILLED WORKER ROUTE

Reporting to the IS Support Manager, you will be responsible for providing 1st line support as our first point of contact to users via telephone, email and self-service portal.
We are looking for team player with a confident telephone manner, good communication skills, good technical skills/knowledge appropriate to 1st line support and to be able to deliver quality support within an agreed time frames.
Your key duties and responsibilities will include: