Service Desk Assistant

at  Ethos Facilities Limited

About Us: We are a leading UK-based facilities management company, delivering top-tier solutions to a diverse portfolio of clients. Our mission is to provide exceptional service and ensure the seamless operation of our clients’ facilities. As part of our commitment to excellence, we are seeking a dynamic and technically skilled Service Desk Assistant to join our team.
Job Summary: We are looking for an experienced and proactive individual to support our service desk operations. The service desk serves as the central hub for receiving and allocating tasks, including both planned and reactive maintenance. These tasks will need to be swiftly assigned to the relevant contractors using our Computer-Aided Facilities Management (CAFM) systems such as Job Logic and others.

Key Responsibilities:

• Be the first point of contact for all first-line facilities support.
• Co-ordinate the delivery of all facilities operational activities, including dealing with external suppliers and contractors.
• Assist with the daily operations of the service desk, ensuring all tasks are logged, prioritised, allocated efficiently and completed within a timely manner.
• Operate and manage CAFM systems (e.g., Job Logic) to track and monitor maintenance requests.
• Liaise with Service Desk Manager and Ops Manager daily/weekly to ensure quality of service is maintained.
• Analyse trends in task allocation and provide recommendations for process improvements.
• Any other ad hoc administrative duties requested by senior management.

What We’re Looking For:

• Proficient in operating CAFM systems such as Job Logic, Planon, or Maximo.
• Excellent organisational skills and the ability to manage multiple priorities effectively.
• Strong communication and interpersonal skills for working with clients, contractors, and internal teams.
• A proactive, problem-solving mindset with a focus on delivering high-quality service.

What We Offer:

• Flexible working arrangements (including remote working options).
• A competitive salary with opportunities for growth and development.
• Comprehensive training on systems and processes to support your success.

How to Apply: If you are passionate about delivering exceptional service and have the technical expertise to lead a facilities management service desk, we want to hear from you! Please send your CV and a cover letter outlining your suitability for the role to henry.dow@ethosfacilities.co.uk.
Application Deadline: 24th January 2025
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Chelmsford CM1 1BE
Application deadline: 24/01/202

• Be the first point of contact for all first-line facilities support.
• Co-ordinate the delivery of all facilities operational activities, including dealing with external suppliers and contractors.
• Assist with the daily operations of the service desk, ensuring all tasks are logged, prioritised, allocated efficiently and completed within a timely manner.
• Operate and manage CAFM systems (e.g., Job Logic) to track and monitor maintenance requests.
• Liaise with Service Desk Manager and Ops Manager daily/weekly to ensure quality of service is maintained.
• Analyse trends in task allocation and provide recommendations for process improvements.
• Any other ad hoc administrative duties requested by senior management