Service Desk Co-ordinator

at  Beta Solutions Ltd

JOB SUMMARY

Due to growth an exciting opportunity has arisen for a skilled Service Desk Co-Ordinator to join our UK service team as we expand. We are currently looking for a candidate to be based full time in our Burnley Office.
Beta Solutions supply, service and repair electrical, engine and robotic cleaning machinery into large manufacturing, logistics and warehouse facilities throughout the UK.
The primary responsibility of this role will be to manage our service desk liaising with our field service team, providing optimum customer services across the UK. Additional responsibilities to ensure that this is achieved are:
· Maintaining the service element of our management systems (Protean) ensuring all job logs are accurate, completed and archived for easy retrieval
· Dynamic planning and distribution of weekly workflow to the UK field service team, ensuring efficient utilisation of staff and vehicles.
· Accurate costing of planned and un-planned field service repairs prior to invoicing.
· Responding to customer service inquiries in a professional and timely manner
· Supporting the stores department, ensuring new stock entries are entered accurately & ensuring parts are readily available for our field engineers.
· Working closely with the UK Director of Service:
o Analysing department KPI’s
o Implementing continuous improvement projects
o Maintaining a positive and professional working ethos amongst the team.
· Working closely with the Business Development, providing valuable feedback from our active customer network.

SKILLS REQUIRED FOR THE SERVICE DESK CO-ORDINATOR:

· Direct customer handling experience
· Excellent communication skills internally and externally
· Excellent and demonstrable customer service skills
· Experience managing a technical team.
· Ideally similar experience of working on a service desk for machinery service, repair.
· Experience wit parts and parts allocation.
· Experience with reading Machinery Manuals, Technical Diagrams and Parts Identification lists.
· Must be able to work independently and as a team
· Computer literacy: Management systems, Microsoft word, excel, emails
The successful candidate will report directly to the UK Director of Service.
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year

Benefits:

• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• GCSE or equivalent (required)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 3 years (required)

Work Location: In person
Reference ID: SDC/Site1bb115s

Please refer the Job description for details