Service Desk

at  Cognizant

WE’RE HIRING!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Desk.
We are seeking a dedicated Systems Engineer with 2 to 5 years of experience to join our team. The ideal candidate will have a strong background in Service Desk operations and will be responsible for maintaining and improving our IT infrastructure. This role offers an opportunity to make a significant impact on our company’s efficiency and service delivery.

EXPERIENCE :

• 2 to 5 years of experience as Service Desk
• Exhibit excellent communication and interpersonal skills to effectively support end-users.

• Provide technical support and troubleshooting for Service Desk operations to ensure smooth and efficient IT services.
• Oversee the installation configuration and maintenance of hardware and software systems to ensure optimal performance.
• Monitor system performance and implement necessary updates and patches to maintain security and functionality.
• Collaborate with other IT team members to develop and implement strategies for improving system reliability and performance.
• Conduct regular system audits and generate reports to identify areas for improvement and ensure compliance with company policies.
• Develop and maintain documentation for system configurations procedures and troubleshooting guides to support efficient operations.
• Assist in the development and implementation of disaster recovery plans to ensure business continuity.
• Provide training and support to end-users to enhance their understanding and use of IT systems.
• Participate in the evaluation and selection of new technologies and tools to enhance IT service delivery.
• Manage user accounts permissions and access controls to ensure data security and compliance.
• Coordinate with vendors and service providers to resolve technical issues and ensure timely delivery of services.
• Implement and enforce IT policies and procedures to maintain system integrity and security.
• Perform regular backups and recovery operations to protect data and ensure availability.
• -Qualifications
• Possess a Bachelors degree in Computer Science Information Technology or a related field.
• Show proficiency in hardware and software installation configuration and maintenance.