Service Desk Engineer - 1st Line

at  TIEVA

Job Title: 1st Line Service Desk Engineer
Location: Leeds
Salary: £23,000 - £25,000

Job Type: Full Time, Permanent, Shift Pattern

• Are you self-motivated with a flair for customers service?
• Passionate at the IT Industry?
• Looking for an employer who put’s people first?

THE ROLE:

This is a great opportunity for an ambitious IT Service Desk Engineer to join an established and rapidly expanding team providing IT solutions and services operating across all industries.

• Analytical fault finding on networks and systems including Servers, Switches, Firewalls & Routers
• Repair of end-point systems
• Password resets, profile repairs/configurations, new starters, mail release/block
• Communication of information to technical and non-technical users
• IT service desk

Pivotal to the role is your ability to effectively communicate with customers forging strong relationships.

• A “customer first” mentality
• Solid experience in 1st line IT support.
• Technical experience or qualifications in Microsoft and related products desirable
• Experience of service desk environments, ideally in an MSP environment.
• Excellent customer service skills.
• Experience with Datacentre Technologies and Cloud Services
• The ability to keep documentation updated and add to where required.
• Server, storage and end-point technology exposure.
• A desire to learn and expand knowledge to grow within a competitive team
• A process orientated mindset, ensuring documentation is in place and improvements are identified and put forward