Service Desk Engineer - 2nd Line - MSP

at  hireful

Are you an IT Service Desk or IT Support professional looking for your next career opportunity? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry? You will be providing 2nd Line IT Support from a service desk, as well as manging key accounts, being the bridge between the schools and the business. This is a fantastic opportunity for someone who is currently working in a school in an IT Support capacity, but who feels that their progression opportunities are limited.
Role: IT Service Desk Engineer aka 2nd Line Support, 1st Line Support, Service Desk Analyst, IT Helpdesk Engineer
Location: Princes Risborough, Buckinghamshire - 5 days a week office based working on a Service Desk.
Salary: £25k-£29k + great benefits
Working hours: Mon-Fri 8:30am-5pm

What you will bring to the role:

• Previous experience in an IT Support, preferably to 2nd Line Support role.
• Experience of working within a school, academy or College would be very highly desired and advantageous.
• Previous experience in an MSP environment would be great but is not a necessity.
• Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony
• Experience supporting Office 365 is a must.
• Excellent customer services skills with a passion for providing a customer facing first class service.

• Previous experience in an IT Support, preferably to 2nd Line Support role.
• Experience of working within a school, academy or College would be very highly desired and advantageous.
• Previous experience in an MSP environment would be great but is not a necessity.
• Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony
• Experience supporting Office 365 is a must.
• Excellent customer services skills with a passion for providing a customer facing first class service