Service Desk Engineer - Service Desk
at Cegal AS
Stavanger, Rogaland, Norway -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 17 Oct, 2024 | Not Specified | 17 Jul, 2024 | 2 year(s) or above | Technology,Customer Experience,Working Experience,Deliveries,Accountability,English,Communication Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
CEGAL IS GROWING TO BECOME A LEADING GLOBAL TECHNOLOGY POWERHOUSE FOR THE ENERGY INDUSTRY AND A CONTRIBUTOR TO DRIVING THE GREEN TRANSITION.
We are looking for new colleagues to join our customer support team. At Cegal’s Service Desk the main focus is on the customers and their employees. The goal is to provide the world’s best with smiling, enthusiastic and customer-centric employees.
WHO ARE YOU?
We are looking for talented people that share our passion for technology and our motivation for solving challenging and complex issues. We are looking to hire new colleagues and will consider applicants with different levels of experience.
- You can deliver a high level of quality and customer experience.
- You are a multitasker and thrive in a fast-paced environment
- You are structured and proactive.
- You have good documentation and communication skills.
- You are fluent in both Norwegian and English.
QUALIFICATIONS?
We believe that our new Service Desk Engineer has most of the following qualifications:
- Min. 2-5 years relevant working experience
- Keen trouble-shooter/problem solver.
- Capable to accurately record information.
- Takes accountability for own behavior and deliveries.Supports colleagues in doing thesame.
Responsibilities:
DO YOU GET EXCITED WHEN YOU SHOW OTHERS HOW TECHNOLOGY CAN MAKE THINGS BETTER? THEN THIS COULD BE THE ROLE FOR YOU!
Our Customer Support team resolves nearly 90 percent of incoming requests with 1st and 2nd line support! Together with us you will have the possibility to develop your skills in a supportive and inclusive team.
ABOUT THE ROLE
As our Service Desk Engineer, you will:
- Successfully manage service requests, incident, and problem tickets.
- Contribute to developing our Knowledge Base and keep information accurate, valid and sufficient.
- Actively communicate with internal and external customers.
- Escalate any potential service issues or outages to minimize the impact on the customer.
- Actively connect with users over multiple communication platforms.
REQUIREMENT SUMMARY
Min:2.0Max:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Stavanger, Norway
