LET’S TALK ABOUT YOUR CAPABILITY AND EXPERIENCE

• A keen interest in computers and the tech industry
• Experience in front-facing customer service.
• Experience in IT/tech-support highly regarded but not essential.
• Excellent communication skills both verbal & written.
• Experience working in a shift pattern including nightshift highly regarded.

CAPGEMINI AUSTRALIA HAS DEVELOPED AND MANAGES, PROCESS ORIENTATED MANAGEMENT SYSTEMS COMPLIANT TO THE REQUIREMENTS OF ISO9001, ISO27001 AND ISO14001. WE ARE COMMITTED TO DELIVERING SECURE SOLUTIONS AND SERVICES THROUGH STATE-OF-THE-ART PROCESSES AND CONTINUAL IMPROVEMENT FRAMEWORKS IN LINE WITH INDUSTRY BEST PRACTICES AS WELL AS CONTRACTUAL, STATUTORY, AND REGULATORY REQUIREMENTS.

LI-BS

LET’S TALK ABOUT THE ROLE AND RESPONSIBILITIES

• Work under supervision as part of a 5 to 10-person team, providing technical software, hardware and network problem resolutions to Capgemini customers.
• Assist with the diagnosis of problems, determining and implementing appropriate solutions; guiding and/or communicating resolutions to customers.
• Participate in the 24x7 Service Desk roster as required.