Service Desk Expert (Report & SLAs)
at Rumos
Lisboa, Área Metropolitana de Lisboa, Portugal -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 05 Nov, 2024 | Not Specified | 06 Jul, 2024 | 12 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
WORKPLACE: LISBON (HYBRID)PROFILE:
- Academic qualifications at the 12th year level;
- Proven professional experience in the service control process and its SLAs;
- Professional experience in operating ITSM tools, with a focus on ServiceNow;
- Ability to create documentation that highlights the status of the service and its possible improvements;
- Solid knowledge of the Incident Management and Change Management process;
- Good knowledge in building service dashboards and creating analyzes in Power BI;
- ITIL, Power BI and MS Excel training and/or certifications are valued;
- Fluency in Portuguese and good knowledge of English;
- Good communication and teamwork skills;
- Strong customer orientation and service quality;
- Spirit of initiative and autonomy.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:12.0Max:17.0 year(s)
Information Technology/IT
IT Software - Other
IT Support
Graduate
Proficient
1
Lisboa, Portugal
