Service Desk Operator

at  University Hospital Southampton NHS Foundation Trust

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
You will have strong customer service and communication skills and have patience in dealing with non-technical end users. Previous user support experience would be an advantage in this position, as you must be able to plan and organise a variety of tasks with differing priorities.
You will get satisfaction from helping others and sharing information, knowledge and skills over the phone
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. In addition, we are open to discussing flexibility in the hours that you work. Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
You will have strong customer service and communication skills and patience when dealing with non-technical end users.
Previous user support experience would be an advantage in this position, as you must be able to plan and organise a variety of tasks with differing priorities
You will get satisfaction from helping others and sharing knowledge with your colleagues in a supportive and friendly environment.
There are opportunities for training and improving your current IT skills.
The successful candidate will be a self starter with the ability to learn new skills quickly and enjoy working in a changing environment. You must be able to work to deadlines and cope with ever-changing work priorities.
Accuracy and attention to detail as well as a thorough understanding of Data Protection is essential in this pos

Please refer the Job description for details