Service Desk Process Associate with French

at  CAPGEMINI ENGINEERING

Short Description
Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Performs tasks in line with the written procedures under close supervision.

Qualifications

• Strong communication skills and command in English and French languages
• The team member is responsible for processing the HR data correctly and timely according to the project deadlines and to the expected quality, interacts with the Client on a daily basis via phone and email, work on resolving HR related issues, cooperate with other delivery team members, and ensure that the documentation is up to date.
• The team member must ensure they share their specialist knowledge within the team.
• Positive team player
• Graduation is required – Bachelor’s degree

Job Responsibilities

• Process movements (transfers, promotion) and leavers requests
• Process HR Administration requests
• Answer client’s calls and emails
• Process client’s queries and escalations
• Provide clarification of HR policies and procedures
• Organize knowledge sharing sessions internal and cross teams
• Successful process related problem solving
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
• Maintain HR system catalogues
• Manage HR organization structure
• Manage time
• Adjust records
• Process separation
• Reporting

Competencies and Skills
BPO Process
BPO Technology
General Reporting
Reporting and Tools
Ref. code
1749832
Posted on
24 Jul 2024
Experience level
Entry Level
Contract type
Permanent Full Time
Location
Iasi
Business unit
Business Services
Department
HR

• Process movements (transfers, promotion) and leavers requests
• Process HR Administration requests
• Answer client’s calls and emails
• Process client’s queries and escalations
• Provide clarification of HR policies and procedures
• Organize knowledge sharing sessions internal and cross teams
• Successful process related problem solving
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
• Maintain HR system catalogues
• Manage HR organization structure
• Manage time
• Adjust records
• Process separation
• Reportin