Service Desk Process Associate with Spanish

at  Capgemini

Iasi, Iași, Romania -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate25 Nov, 2024Not Specified31 Aug, 2024N/ACommunication Skills,EmailNoNo
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Description:

SHORT DESCRIPTION

Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Performs tasks in line with the written procedures under close supervision.

QUALIFICATIONS

  • Strong communication skills and command in English and Spanish languages
  • The team member is responsible for processing the HR data correctly and timely according to the project deadlines and to the expected quality, interacts with the Client on a daily basis via phone and email, work on resolving HR related issues, cooperate with other delivery team members, and ensure that the documentation is up to date.
  • The team member must ensure they share their specialist knowledge within the team.
  • Good verbal and written communication skills
  • Positive team player
  • Graduation is required – Bachelor’s degree

Responsibilities:

  • Process movements (transfers, promotion) and leaver requests
  • Process HR Administration requests
  • Answer client’s calls and emails
  • Process client’s queries and escalations
  • Provide clarification of HR policies and procedures
  • Organize knowledge sharing sessions internal and cross teams
  • Successful process related problem solving
  • Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
  • Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
  • Maintain HR system catalogues
  • Manage HR organization structure
  • Manage time
  • Adjust records
  • Process separation
  • Reporting


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Human Resources/HR

HR / Administration / IR

HR

Graduate

Proficient

1

Iasi, Romania