Service Desk Process Lead with Portuguese

at  Capgemini

• STRONG PROCESS KNOWLEDGE IN EMPLOYEE HELP DESK/ WORKFORCE ADMINISTRATION/EMPLOYEE DATA ADMINISTRATION

• Strong project management skills applied in a business/corporate environment
• Experience in managing multiple design project
• Strong client management and team management skills
• Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.
• System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.) , Service Now Preferred.
• Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution
• Handle client communication and client Reporting
• Excellent job organization and time management skills
• Attention to details and very good analytical skills;
• Good communication skills
• Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members
• Team Management skills
• Experience in HR domain: 1 - 2 years
• Good verbal and written communication skills
• Positive team player
• Team management
• Graduation is required – Bachelor’s degree

Please refer the Job description for details