Service Desk Relationship Manager - Commercial Banking (UAE Nationals Preferred)

at  Citigroup Inc

Service Desk Relationship Manager - Commercial Banking (UAE Nationals Preferred)
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in integrating in-depth specialty area knowledge with a solid understanding of industry standards and practices.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The overall objective is resolving issues with clients’ portfolios to enhance complete satisfaction.

• Calls on clients to deepen relationships and proactively owning, responding to and anticipating any future needs, roadblocks or risks, leveraging internal resources to assist where necessary
• Working closely with Product specialists and subject matter experts across the bank to structure customized solutions that meet clients’ unique needs
• Identifies cross-sell opportunities to deepen and increase share of wallet
• Identifying and pursuing new clients aligned with Citi Commercial Bank’s value proposition
• Ensuring deals are structured to balance risk and reward, so teams’ incentives align with acting in the clients’ interests
• Actively protects Citi’s assets and reputation by being the first line of defence from credit risk management perspective
• Ensures compliance with regulatory requirements and Citi’s policies / guidelines at all time