Service Desk SME

at  Auxis

Job Summary:
The Subject Matter Expert (SME) is responsible for handling high-complexity incidents and extended requests, overseeing the administration of access roles and policies, and managing Privileged Access Management accounts. The SME encounters unusual situations daily, requiring a comprehensive understanding of current procedures and strong investigational skills. The SME collaborates with the Technical Account Manager (TAM) and leads to address urgent incidents/requests.
Responsibilities:

EXPERIENCE:

• Minimum of 2+ years working experience in technical support.
• Hands-on experience with Active Directory Domain Services (AD DS).
• Proven expertise in Server Administration and Identity Lifecycle.
• In-depth experience in Authentication services, profile management, and policy management.
• Demonstrated experience administering and/or troubleshooting with one or more of the following:
• Active Directory
• Azure AD
• SailPoint IdentityIQ
• Privileged User Management System (i.e. CyberArk, Beyond Trust, Lieberman, Thycotic, HashiCorp Vault, etc)
• SailPoint File Access Manager (SecurityIQ), Windows file share management, or other unstructured data systems
• Single Sign On Tools (i.e. ADFS/Azure, Auth0, Okta, SAML,etc),
• PKI/Certificate Management

EDUCATION:

• A High School diploma is a prerequisite for this position.
• A university degree in business, management, related field, or equivalent experience (Nice to Have).

Technical Certifications:

• MS 365 Fundamentals (Nice to Have)
• CompTIA Security+ (or equivalent) (Nice to Have)

LANGUAGE SKILLS:

• Proficiency in English and Spanish (Oral and writing at 85% or higher), with a minimum of B2+ level proficiency in both languages being a requirement.
  About Auxis:
  Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.

Please refer the Job description for details