Service Desk SME

at  Auxis

Job Summary:
The Subject Matter Expert (SME) is responsible for handling high-complexity incidents and extended requests, overseeing the administration of access roles and policies, and managing Privileged Access Management accounts. The SME encounters unusual situations daily, requiring a comprehensive understanding of current procedures and strong investigational skills. The SME collaborates with the Technical Account Manager (TAM) and leads to address urgent incidents/requests.
Responsibilities:

Identity Manager:

• Administration of access roles, policies, and privileged access accounts.
• Account Creation and Termination for the users.
• Supporting the applications integrated into the Identity and Access Management platform.
• Control and monitor the SME queue.

EXPERIENCE:

• 2-4 years of Technical support Experience Knowledge/Training on best practices or IT frameworks, such as ITIL (Information Technology Infrastructure Library)
• Advance knowledge of Active Directory, network-shared printers, and drives experiences
• Working knowledge on Windows Server 2012, 2016, 2019, Active Directory, LDAP.
• Experience in Authentication services, profile management, and policy management.
• Experience in Server Administration, and Identity Lifecycle.
• Knowledge in cybersecurity,
• Experience with Active Directory Domain Services (AD DS)
• CompTIA Security+ (or equivalent).
• Demonstrated experience administering and/or troubleshooting with one or more of the following:Active Directory, Mobile Device Management solutions including JAMF, InTune, Azure AD, SailPoint File Access Manager (SecurityIQ), Windows file share management, or other unstructured data systems, Single Sign On Tools (i.e. ADFS/Azure, Auth0, Okta, SAML,etc), PKI/Certificate Management.

EDUCATION:

• A High School diploma is a prerequisite for this position.
• A university degree in business, management, related field, or equivalent experience (Nice to Have).

Technical Certifications:

• MS 365 Fundamentals (Nice to Have)
• CompTIA Security+ (or equivalent) (Nice to Have)

LANGUAGE SKILLS:

• Proficiency in English and Spanish (Oral and writing at 85% or higher), with a minimum of B2+ level proficiency in both languages being a requirement.
  About Auxis:
  Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.

Please refer the Job description for details