Service Desk Specialist

at  Canadian Cancer Society

Job Title: Service Desk Specialist
Location: Hamilton, ON | Detailed office location information can be found by visiting this link: (https://cancer.ca/en/contact-us)
Work Model: Hybrid (Preference will be given to candidates that are willing and able attend the office in person 5 days a week.)
Salary Band: 4 ($52,000 - $75,000 CAD)

QUALIFICATIONS:

• 2 or more years’ experience working in a structured technical customer service environment, providing IT support via telephone and email (Experience in an ITIL based environment preferred).
• 2 or more years’ experience working with desktop computers, supporting Windows environment (Win10/Server 2012+).
• Working knowledge of Active Directory, O365 administration and user management, LAN configuration and protocols and basic knowledge of WAN topology.
• Experience with ticket tracking system(s).
• Fluently bilingual in French and English.
• Ability to manage multiple demands with time related constraints in a fast-paced environment.
• Make decisions and recommendations requiring analysis and interpretation within established procedures.
• Excellent analytical and problem-solving skills.
• Strong interest in participating in process improvement.
• Strong time management skills and ability to prioritize tasks.
• Excellent communication skills, ability to effectively and calmly liaise with clients and IT team members to facilitate service delivery.
• A valid driver’s license and possession of a vehicle as some travel to the local office will be required.
• Actively contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race.
• Other duties as assigned.