Service Desk Specialist

at  The Just Group

SKILLS & EXPERIENCE

• Ability to work in a fast-paced environment and manage high volume tasks
• Strong communication skills with the ability to establish relationships with stakeholders across all areas of the business
• Strong sense of integrity to ensure the information we provide is timely and accurate
• Passion for IT coupled with an appetite to learn and grow
• Tertiary studies in IT is advantageous but not essential

PERKS

• Generous discount to be used across all of our 7 brands, and access to our sample sales across all brands
• Central office location based on St Kilda Rd, with direct access to the picturesque Fawkner Park
• Work closely within a supportive and collaborative environment
• Opportunities to support your ongoing growth and development
• Experience working for an international company with 7 iconic Australian brands
• Bring your dog to work!
  If you are looking for an opportunity to grow with a business, then this opportunity is for you – apply now!
  Advertised: 21 Jun 2024 AUS Eastern Standard Time

ABOUT THE ROLE

Reporting into the Service Desk Team Leader, this role will provide IT support to our Support Office and our retail store teams. This is an amazing opportunity for someone looking to take their first step into an entry level IT role. This is a permanent full-time position, working a rotating roster over 7 days, which include morning, afternoon and night shifts based at our Support Office located on St Kilda Rd.

RESPONSIBILITIES

• Receiving and responding to IT queries including trouble shooting scanner, POS system technical issues and a multitude of Support Office inquiries
• Ensure every phone query is dealt with professionally and accurately recorded in our system
• Escalate issues (where cannot be immediately resolved) to the Service Desk Manager and/or other support teams
• Keep customer across the status of issue and contribute to the education of business users
• Work with the Senior Service Desk Specialists and wider IT team to problem solve and follow up on queries