Service Desk Team Lead with Spanish
at Capgemini
București, Municipiul București, Romania -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 26 Nov, 2024 | Not Specified | 29 Aug, 2024 | 3 year(s) or above | Email,Successfactors,Analytical Skills,Chat,Management Skills,Data Administration,Project Management Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
SHORT DESCRIPTION
Service Desk Team Lead
QUALIFICATIONS
- Experience in HR domain – at least 3 years
- Graduation is required – Bachelor’s degree
- Good verbal and written communication skills - English and Spanish (Minimum B2)
- Strong process knowledge in Employee Help Desk/ workforce administration/Employee data administration
- Strong project management skills applied in a business/corporate environment
- Experience in managing multiple design project
- Strong client management and team management skills
- Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.
- System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.), Service Now Preferred.
- Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution
- Handle client communication and client Reporting
- Excellent job organization and time management skills
- Attention to details and very good analytical skills
- Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members.
Responsibilities:
- Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
- Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
- Organize knowledge sharing sessions both within the team and cross teams
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
- Liaison with third parties, vendors and multiple stake holders
- Resolving errors, escalations and issues on time
- Develop, mentor, and coach junior team members
- Develop process excellence in Operation activities
- Ensuring quality and timeliness of work
- Focused, diligent, high on quality and timeliness are the basic requirements for the role
- Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc.
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Human Resources/HR
HR / Administration / IR
HR
Graduate
Proficient
1
București, Romania