Service Desk Team Leader
at Age UK
London, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Nov, 2024 | GBP 44447 Annual | 02 Sep, 2024 | N/A | Communication Skills,User Experience | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
Age UK internal grade – 6LT
Must haves:
- Significant experience of operational management of a medium sized remote team on a busy Service Desk.
- Significant people management experience.
- Significant experience of working with and managing Incident Management and Request Fulfilment processes.
- Significant experience of working with an ITSM platform.
- Significant experience of working with a Telephony platform.
- Good understanding of effective Office 365 administration support.
- Good understanding of effective Windows 10 troubleshooting support.
- Good understanding of effective Active Directory/AAD support.
- Good understanding of Intune support.
- Passionate about providing a brilliant User Experience.
- Experience of working in an ITIL environment with a demonstrable knowledge of how ITSM processes are utilised to deliver an outstanding service.
- Excellent communication skills, both written and verbal.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Information Technology
Graduate
Proficient
1
London, United Kingdom
