Service Desk Team Leader - Mobile

at  Wavenet

WHO ARE WE?

We’re a forward-thinking technology provider committed to excellence, offering cybersecurity, communications, and managed IT services that evolve with our customers. Since 2000, we’ve helped companies stay connected and secure, providing the right solutions so they can focus on their goals, today and in the future.
Our mission is to leverage our expertise and trusted partnerships to empower businesses with innovative, cost-effective IT solutions. We pride ourselves on delivering superior service and a customer experience that’s reliable, honest, and tailored to our customer needs, making us their trusted, long-term partner for growth in the digital age.

Job Description

• Location: Birstall, Manchester or Solihull
• Contract Type: Permanent, Full Time

SO, WHAT ARE WE LOOKING FOR?

At Wavenet, our vision is to empower businesses through innovative technology solutions, providing exceptional service and support that helps our clients grow and succeed. That’s where you come in. We are looking for someone who will:

• lead and develop a team of Analysts and Seniors to ensure efficient and successful Service Desk operations.
• ensure key performance indicators (KPIs), such as SLAs, Customer Satisfaction, and Case Management, are consistently met.
• contribute to continuous service improvement by identifying risks and documenting them in the Continuous Service Improvement or Risk Register.
• foster a high level of experience, skill, and a positive working environment within the Service Desk, promoting growth potential.
• manage administrative tasks related to leadership, ensuring they are completed professionally and in a timely manner.

Additional Information

Please refer the Job description for details