Service Desk Team Leader (Triage)
at Almac Group
Craigavon, Northern Ireland, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 12 Nov, 2024 | Not Specified | 02 Nov, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
SERVICE DESK TEAM LEADER (TRIAGE)
Location: Craigavon
Hours: 37.5 Hours Per Week
Salary: Competitive
Business Unit: Central Services
Open To: Internal and External Applicants
Ref No.: HRJOB10031
FURTHER INFORMATION
For further information on essential and desirable criteria, please review the job description attached to the online job posting.
Responsibilities:
THE ROLE
Due to the success and growth of the Almac Group, we are recruiting for a Services Desk Team Leader (Triage), an exciting opportunity to join our Information Services team within Central Services. The successful candidate will oversee the specific Service Desk team and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritisation and resolution of end user Service requests, including the monitoring, tracking and coordination of Service Desk functions. Drive process improvement within the Service Desk team ensure that Service Levels and procedures are adhered to.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Information Technology
Graduate
An it discipline
Proficient
1
Craigavon, United Kingdom
