Service Desk Technical Analyst - Fixed Term

at  Christchurch City Council

E NGA IWI, E NGA KARANGATANGA HURI NOA I TE MOTU, TENEI TE MIHI ATU KI A KOUTOU KATOA. HE PIIRAA TENEI KI A KOE. HAERE MAI KI TE TONO MO TETAHI TUUNGA I TE KAUNIHERA O TE TAONE O ŌTAUTAHI.

Are you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking a Service Desk Technical Analyst on a Fixed Term basis for 7- months. At the Council, we strive to achieve first-class delivery in all aspects of our community-based services through the use of high-quality and professionally built ICT systems and tools for our staff to use.

WHAT’S IN IT FOR YOU? HE AHA NGĀ HUA KI A KOE?

Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:

• Access to training programmes, workshops, and development opportunities
• Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.
• Collaboration - exposure to wider areas of the organisation
• Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one’s skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career.
If you’re committed to growing your skills while providing the best possible service to the people of Christchurch - creatively, innovatively and effectively - then this is the role you’ve been waiting for so apply now!
To view a copy of the position description please click on the link at the bottom of the page

• Answer incoming calls, respond to email, walk-in, and web requests, log 100% of all requests and classify each call appropriately.
• Analyse and resolve incidents aiming for an on the spot fix, utilising your own skills, remote desktop tools and knowledge-base tools, or, if necessary, escalation to second level support.
• To be effective in recognising high priority and urgent incidents that have the potential to disrupt a significant number of customers or adversely impact public perception of the Council and to ensure they are assigned to the appropriate staff and quickly resolved.
• Ensure requests are answered in a timely manner and meet the performance expectations set