Service Desk Technical Representative - 24010640

at  MoneyGram

This position is based in Poland. While this is a hybrid flexible role, it is required to reside in this country. This role comes with flexible shifts (early shift, day shift, afternoon shift)

WHO WE ARE:

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services.
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram!

EDUCATION:

• High school diploma, GED, or an associate’s degree from an accredited institution
• 2+ years of relevant experience.
• Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position.
  Why you will love working here:
  Your future is in your hands.

When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.

• Private Medical Care (VIP Luxmed package paid by us)
• Life and Accident Insurance (Generali package paid by us)
• Social Fund (granting allowances – Holiday, New Child on Board, School Starter Kit)
• Sharing the costs of sports activities (Multisport Card paid by us)
• Corporate products and services at discounted prices
• Retirement Pension Plan contribution (PPE Program)
• Employee Referral Program
• Employee Assistance Program
• Legal assistance and advisory for non-EU employees
• Work in a dynamic and truly international business services environment (our Warsaw workforce represents more than 46 languages and 57 nationalities)
• A chance to make a difference with various charity initiatives
• A discretional annual performance related bonus

Qualifications
Primary Location: Poland-PL-Warsaw-Warsaw
Work Locations: PLCorpWarsaw_13 Konstruktorska 13 Konstruktorska Street Konstruktorska Business Center, 6th Floor Warsaw 02-673
Job: IT Operations Management
Organization: Information Technology
: Full-time
Job Posting: Oct 22, 2024, 11:50:03 A

• Serve as the primary point of contact for customer IT support, via phone, email, and chat.
• Provide prompt troubleshooting and technical support for software, hardware, and network issues.
• Document, track, and monitor issues in the ticketing system to ensure timely resolution.
• Escalate complex or unresolved issues to the appropriate internal teams (Level 2/3 support) or external vendors.
• Assist with the setup, configuration, and maintenance of user accounts, software, and hardware.
• Maintain knowledge base and support documentation for internal and customer use.
• Follow company protocols for issue resolution, providing updates to customers at regular intervals.
• Deliver excellent customer service by ensuring satisfaction with issue resolution.
• Contribute to the continuous improvement of service desk procedures and practices.