Service Desk Technician

at  Ascension Federal Services Inc

JOB DESCRIPTION:

The Service Desk Technician will provide technical support to end-users, troubleshoot and resolve hardware and software issues, and escalate complex problems to higher-level support teams. The ideal candidate will have excellent communication skills, be customer-focused, and have a strong technical background.

REQUIREMENTS:

• Associate’s or Bachelor’s degree in Computer Science or related field
• 2+ years of experience in a technical support role
• Excellent communication and customer service skills
• Strong technical background in hardware, software, and networking
• Experience with ticketing systems and remote support tools
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to prioritize and manage multiple tasks and projects

• Provide technical support to end-users via phone, email, or in-person
• Troubleshoot and resolve hardware and software issues
• Escalate complex problems to higher-level support teams
• Document and track all support requests and resolutions in a ticketing system
• Install, configure, and maintain hardware and software
• Assist with the setup and maintenance of network and server infrastructure
• Provide training and support to end-users on new hardware and software
• Stay up-to-date with the latest technology trends and advancements