Service Desk Technician

at  Krila Consultancy Recruitment

Wien, W, Austria -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate20 Dec, 2024Not Specified26 Sep, 2024N/AEmail Encryption,English,Vendors,Information Security,Laptops,Itil,Tokens,Groups,German,DocumentationNoNo
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Description:

Job Title: Service Desk Technician
Location: Vienna, Austria (onsite)
Position Type: Full-time
Visa requirement: Must be already resident in Austria. An existing work permit is required, no sponsorship (Austrian/EU Citizen or RWR+)

Job Description: Our client is a digital consulting company working internationally. For their end client, a well known international organization with HQ in Vienna, we are seeking a highly skilled Service Desk Technician to oversee, support, and complement the deliveries.

  • Respond and solve incidents/service requests including troubleshooting, installation, and removal of hardware/software using supplied installation instructions and tools, following agreed testing and implementation standards. Deploy new or upgraded desktops, laptops or core application images.
  • Develop and/or enhance installation and configuration procedures as well as documentation.
  • Maintain Active Directory users, groups and computer objects
  • Support external users accessing given resources
  • Coordinating with vendors for IT equipment repairs
  • Registering, issuing and supporting MFA soft and hard tokens
  • Registering, issuing and supporting email encryption tokens
  • IT Helpdesk / Service Desk / Technical Customer Service experience required
  • Knowledge of information security
  • Knowledge or Oracle ERP products
  • Knowledge of ITIL
  • Client-orientated, analytical thinking, resilient, and with an strives for client satisfaction
  • Fluency in English and German is a must

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Technician

Graduate

Proficient

1

Wien, W, Austria