Service Desk Technician

at  Nottingham Trent University

REQUIREMENTS:

• Customer Service Experience in an IT support environment.
• Excellent IT skills and knowledge.
• Ability to understand new concepts and quickly adapt to changes in technology.
• Have the initiative and confidence to solve problems independently.
  We provide further training on our services, product knowledge and digital skills.
  First round Interviews: via telephone 27th -29th November 2024
  Second round Interviews: in person W/c 9th December 2024

ABOUT US

Digital technologies (DT) is at the cutting edge of digital innovation, partnering with global organisations to focus on delivering an outstanding student and staff digital experience.
At NTU, digital will be our differentiator; it will provide opportunities to enhance the timeliness and quality of the delivery of teaching and learning, research, support for our students, and the delivery of services. Whether you’re looking to start a career in IT or are already a specialist in digital technology and it’s uses, our DT team at NTU could be the perfect place for you.

ABOUT THE ROLE

Are you passionate about providing technical support and ready to showcase your customer service skills in a thriving environment?
We seek an enthusiastic, self-motivated individual to join our friendly, high-performing Service Desk team. Make a significant impact by delivering essential support to staff and students across various IT services, contributing to our outstanding reputation for customer care and satisfaction.

KEY RESPONSIBILITIES:

• Diagnose and resolve technical issues promptly.
• Ensuring seamless IT operation for staff and students.
• Leading on user experience, guiding on the best use of IT Services.
  Join a team that values a positive work culture, offers professional development opportunities, and actively contributes to the success of our institution.