Service Desk Technician - Student Placement

at  Nottingham Trent University

ABOUT US

Digital technologies (DT) is at the cutting edge of digital innovation, partnering with global organisations to focus on delivering an outstanding student and staff digital experience.
At NTU, digital will be our differentiator; it will provide opportunities to enhance the timeliness and quality of the delivery of teaching and learning, research, support for our students, and the delivery of services. Whether you’re looking to start a career in IT or are already a specialist in digital technology and it’s uses, our DT team at NTU could be the perfect place for you.

ABOUT THE ROLE

Here at NTU we’re proud to offer placement opportunities to our students and are looking to recruit a Service Desk Technician Placement to work in our Digital Experience team.
Are you a problem solver?
Have you got a passion for Customer Service and IT Support?
We seek an enthusiastic, self-motivated individual to join our friendly, high-performing Service Desk team. Make a significant impact by delivering essential support to staff and students across various IT services, contributing to our outstanding reputation for customer care and satisfaction. We just need you to be customer-focused, enthusiastic, and willing to learn.

Key Responsibilities:

• Be the first point of contact for IT Services
• Diagnose and resolve technical issues promptly.
• Provide advice to users, guiding them on the best use of IT Services.
• Ensuring seamless IT operation for staff and students.

For more details, please take a look at the role profile. We’ll still consider applications even if you don’t meet every single one of the requirements, so don’t be put off if you don’t match them perfectly.
We provide further training on our services, product knowledge and digital skills.
Interview Date: TBC