Service Desk Technician- Tier 1- (All training given)

at  CSCM Ltd

Are you an existing Tier 1 Service Desk Technician or someone who is at Entry Level within IT?
Are you someone who can keep calm under pressure, is an independent thinker, can communicate well and is passionate about IT?
Do you love to be part of a fun, fast paced, supportive and friendly environment?
Then we could be your new place…..

“THE KNOWLEDGE AND EXPOSURE TO SYSTEMS YOU CAN ACCUMULATE HERE IS UNPARALLELED”

“Having come from a company where there was a very definite disconnect between management and the workforce, CSCM felt worlds apart with management accessible”
“Friendly and family-oriented atmosphere who promote and cultivate a learning environment”

ABOUT US

We are CSCM, based in Oldbury we have been operating since 1995. We provide outsource IT Solutions to businesses based National and Internationally. We work within Football, Sports, Engineering, Manufacturing to name a few. We help our clients operate smarter, smoother and safer in a connected world, hand-picking the best innovations to create bespoke systems that transform the way they work.
As a place for you to be part of, you’ll find us an inclusive, friendly, relaxed bunch with a family feel. We want staff to be happy, to enjoy and really take pleasure in their work. We believe everyone has a voice and believe in supporting individuals to be the best they can.
As an organization, we support our local community and regularly take part in activities for charities, schools and colleges.
If we sound like someone you would like to be part of then make an application….

• Communicating closely with Account Managers on client issues
• Monitoring proactive systems for offline servers and critical issues
• Monitoring client backup problems / Resolving client backup solution issues
• Troubleshooting Client/Vendor Incidents and requests, identifying root causes
• Meeting SLAs and Service Desk targets for quality and performance
• Active directory – change passwords, update settings, create and delete users
• Variable match day support at West Bromwich Albion FC
• Other technical related dutie