Service Desk Tier 1 Co-op [Halifax - Winter 2025]

at  Doane Grant Thornton

Halifax, NS, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate29 Nov, 2024Not Specified18 Nov, 2024N/AGood communication skillsNoNo
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Description:

How To Apply:

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Responsibilities:

  • Participate on the Tier 1 Service Desk team troubleshooting and resolving user support issues by phone, email, in-person and using remote-control tools
  • Provide technical support for various industry standard applications, practice-specific and Doane Grant Thornton proprietary applications
  • Configure PCs with the required core environment software, printer setup and practice-specific software
  • Install and configure new software, updates and patches
  • Troubleshoot various hardware issues with PCs, printers, scanners, etc.
  • Manage hardware support and inventory management
  • Coordinate the shipping and tracking of computer hardware to external vendors for repair
  • Be responsible for maintaining and managing the computer, printer and supply inventory for the local office
  • Provide computer and application training one-on-one to new hires
  • Create, document and facilitate topic-specific group training sessions
  • Participate in various IT projects as required
  • Liaise and support the extended National Technology Services team across Canada
  • Perform various other duties as require

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

IT Support

Graduate

Proficient

1

Halifax, NS, Canada