Service Engineer

at  Atlas Copco Services Middle East SPC

SERVICE ENGINEER

Functional area: Service
Country: United Arab Emirates
City: Abu Dhabi
Company name: Atlas Copco Services Middle East SPC
Date of posting: Nov 7, 2024
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

ESSENTIAL QUALIFICATIONS:

• 3 years’ experience repairing Atlas Copco or other industrial air compressors.
• Proficient in English, both written and spoken.
• Collaborative team player and dynamic personality.

To achieve better customer service in the region and participate in growing the business. Reporting to the Service Manager-Gulf, your mission will be to ensure that the company goals are met in terms of service volume and customer satisfaction.

• Our mission is to deliver top-notch and service for all Atlas Copco Rental Equipment, including a diverse range of portable compressors, generators, membranes, and boosters.
• We are committed to upholding the group’s core values: Interaction, Commitment, and Innovation. We aim to foster a culture of fairness and respect across all operational areas and to cultivate customer care. Our goal is to enhance our rental and service responses to meet customer needs.
• We are dedicated to shaping quality process improvements with a focus on safety, operations, and customer service, adhering strictly to health and safety policies and equipment care requirements.
• Our continuous improvement efforts are geared towards digital solutions, enhancing our customer communications and relationships. We prioritize establishing solid customer relationships, maintaining contact with all clients, important accounts, to provide an exceptional standard of service.
• We manage servicing and maintenance on rental machines promptly, diagnose mechanical and electrical faults with expertise, and attend to breakdowns swiftly.
• We are also responsible for training both customers and Atlas Copco personnel on the general operation of rental machines, planning daily and weekly visit schedules, and ensuring compliance with Health and Safety regulations both in the Service Centre and on-site.
• We follow engineering practice, participate in call-out rotations, maintain test instruments in prime condition, promote the Atlas Copco Compressor company image, and perform tasks related to maintaining excellent housekeeping.