Service Engineer

at  ATS Sweden HR AB

As a Service Engineer, you will support our customers in Sweden in all technical pre-sale activities. You will hold customer training face-to-face and online, advise customers about the right solution, and represent the company in exhibitions and local events. A typical day for a Service Engineer at our company in Europe includes direct interactions with our key distribution or EPC partners (eg in training activities and presentations), and interfacing with our sales, marketing and product management teams.

Main tasks and responsibilities

• Supporting and Managing pre-sales activities in Sweden.
• Growing customer trust in the company’s solution.
• Promoting our products and increasing the demand from installers to our distributors.
• Ensuring our closeness to the market through customer trainings and distributor events.
• Building up the full knowledge of market requirements for PV and storage systems including product specifications, system design requirements, certification requirements, etc.
• Transferring market requirements to product management and R&D to make sure we remain ahead of competition.

Qualifications, Skills & experiences

• A technical background such a bachelor’s in electrical engineering or similar.
• Previous work experience in technical support with direct customer interaction is a plus.
• Business fluent in English.
• Exposure to solar, PV, inverter, energy storage, or utility industry is a plus.
• Passion for growth and renewable energies.
• Strong communication skills. Ability to explain complex topics in easywords.
• Analytical mindset.
• Ability to travel (30-50% of the time).

• Supporting and Managing pre-sales activities in Sweden.
• Growing customer trust in the company’s solution.
• Promoting our products and increasing the demand from installers to our distributors.
• Ensuring our closeness to the market through customer trainings and distributor events.
• Building up the full knowledge of market requirements for PV and storage systems including product specifications, system design requirements, certification requirements, etc.
• Transferring market requirements to product management and R&D to make sure we remain ahead of competition