Service Engineer - Cheltenham

at  Netomnia

ABOUT US

Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution. Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.

SKILLS, KNOWLEDGE AND EXPERTISE

• Experience working in a similar role, working on or on behalf of the Openreach Network.
• Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
• Demonstrable experience and a proven track record working in a networking engineering environment. (preferred).
• Excellent organisational skills.
• Clear and concise communication abilities.
• Physical fitness for manual handling tasks.
• Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
• A proactive approach to improving efficiencies and working smarter.

QUALIFICATIONS ** REQUIRED

• Must hold a full UK driving Licence for minimum 12 months.
• SA001, SA002, S7, S8, SA051c and SA020
• IPAF 1b
• NRSWA unit 2
• Splicing and testing
• SMART AWARDS preferable
• Have telecommunications experience or transferable skills.

JOB PURPOSE

Reporting to the Service Delivery Field Manager, the service engineer will be carrying out service visits to rectify issues with a customer’s fibre service. The service engineer has a key role in keeping our customers connected whilst maintaining an outstanding customer service.

KEY RESPONSIBILITIES

• Primarily work on customer services but may be required to carry out installations and pre-pulls to a customer premises.
• Manage the tools issued and the vehicle assigned to you as per our vehicle policy.
• Completing Service works within an agreed SLA (24hrs)
• Complete assigned tasks on time and manage day-to-day jobs.
• Follow service procedures, splice fibre, and test at multiple points throughout the service visit.
• Installation of fibre Cable to build specification and Openreach Pia policy.
• Splicing within Netomnia Fibre Network to the highest standard.
• Maintaining H&S compliance.
• Work individually and as part of a team to achieve targets and KPIs.