Service Engineer Manager (Automation)

at  ABCA Systems Ltd

WHY ABCA?

Here at ABCA Systems Ltd, we strive to be the very best at what we do, both in the eyes of our customers and our colleagues. We believe close working relationships are the key to success and satisfaction. We are a team, we believe in one another and support one another as we work together towards a common goal. We believe investing in our employees is fundamental to success and growth. You will discover new opportunities, take ownership of important initiatives, learn at a fast pace and become part of the ABCA family.

QUALIFICATIONS AND EXPERIENCE

• Educated to degree level or equivalent preferred
• Experience of working within the Automation field
• Technical experience and knowledge of relevant legislation and standards within the disciplines
• Experience of delivering targets within a continually pressured environment and to tight operational deadlines
• Preferred experience of leading, coaching and developing teams
• Use of Microsoft Office packages, Word, Excel, essential, CASH for Windows knowledge desirable and a distinct advantage.

JOB PURPOSE

If ABCA sounds like the right place for you, we would love you to join our team within the Service Active Department. Assist the Service Director with all aspects of running of the Automation Team for servicing, repairs and projects. Accountable for securing growth in the department through engagement with client stakeholders and demonstrations of wider capabilities & solutions.

DUTIES AND RESPONSIBILITIES

• Assist with the management of all Automation field employees and have responsibility for all HR matters, with the ability to escalate to the Service Director where required
• Assist the Field & Office management teams with their duties and responsibilities with a focus on contract delivery, department performance against KPI’s and stock management
• Provide leadership and management to direct reports ensuring understanding ofstrategic plans and that teams are motivated to achieve objectives in a timely and professional manner
• Overall responsibility for recruitment and succession planning with assistance from the FLMs
• Engagement and management ofsubcontractors in line with company processes and approvals
• Asses and determine proposed van and store stock holding
• Asses and determine resource headcount
• All HR disciplinary actions and meetings on engineers with field line managers
• Responsible for the utilisation of engineering team members and ensure the adequate resourcing to complete all works within targets set and ensure engineer site time is maximised.
• Data driven resource planning for current contracts and upcoming contracts to ensue resource levels are optimum.
• Analyse the business performance of the delivery teams, using the data to drive decision making and operational improvements.
• Proposing and delivering performance improvement across the field team to improve efficiencies and profitability of the engineering team.
• Ensuring the profitability of the region by delivering on SLAs and hitting regional targets via KPIs
• Ensure audits are completed and implement corrective action as required
• Escalation point for FLMs.
• Ownership of call response and resolution, and co-ordination of workloads to meet SLA targets and other service responsibilities
• Ensure all customers receive excellent customer service. Attending Customer Contract Meetings where required and managing complaint jobs to resolution.
• Owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget
• Other reasonable requests in line with the needs of the Department and the business