Service Engineering Assistant

at  Daikin Airconditioning Singapore Pte Ltd

JOB DESCRIPTION

Job Description

• Provide technical assistance to all relevant departments, dealers, sub-contractors and customers.
• Attended customer complaints and technical enquiries; provided prompt and effective resolution (both on site and through phone) to any product or service problem in accordance with pre-determined performance standard.
• Ensure all documentation (e.g., technical reports) is up-to-date and in order; ensure timely and accurate update in the Service information system for effective follow-up and decision making.
• Prepare periodic progress report and feedback (e.g., on product quality and market information) to management.
• Actively involved in the implementation of function strategies and initiatives for the achievement of department goals.
• Conduct morning verification of jobs carried out for all Service Partners.
• Manage Service Partners and upkeep the service & technical standards for all teams at jobsites.
• Be available and standby for after office hours activation through phones or to sites.
• Perform risk assessment to minimize risk at job site.
• Ensure jobs are carried out complying to safety guideline from authority.
• Perform any other duties assigned by the superior.

QUALIFICATION

• Nitec

EXPERIENCES

• 2 - 5 Years

Please refer the Job description for details