Service Engineering Assistant

at  Daikin Airconditioning Singapore Pte Ltd

JOB DESCRIPTION

Job Description

• Provide technical assistance to all relevant departments, dealers, sub-contractors and customers.
• Attended customer complaints and technical enquiries; provided prompt and effective resolution (both on site and through phone) to any product or service problem in accordance with pre-determined performance standard.
• Ensure all documentation (e.g., technical reports) is up-to-date and in order; ensure timely and accurate update in the Service information system for effective follow-up and decision making.
• Prepare periodic progress report and feedback (e.g., on product quality and market information) to management.
• Actively involved in the implementation of function strategies and initiatives for the achievement of department goals.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publication; establishing personal networks; participating in professional societies.
• Contribute to team effort by accomplishing related results as needed to achieve final organizational goals.
• Perform risk assessment to minimize risk at job site.
• Ensure jobs are carried out complying to safety guideline from authority.
• Protect operation by keeping sensitive information confidential.
• Understand DSP’s Internal Control Guidelines, the relevant policies and procedures pertaining to your job function and execute the controls conscientiously.
• Perform any other duties assigned by the superior.

QUALIFICATION

• Nitec

EXPERIENCES

• 2 - 5 Years

Please refer the Job description for details