Service Engineering Technician - West Midlands

at  Ecolab

As an Ecolab Field Service Engineer, you will be responsible for the service, installation, breakdown, repair and calibration of a wide range of innovative bio-decontamination equipment, utilised within life sciences, healthcare and pharmaceutical environments.
The quality and care that we put into our products and services saves lives. A key part of this role is delivering a great customer experience; the ideal candidate will demonstrate experience in a customer facing role. Our customers expect great service, and we’re focused on providing exceptional products combined with a world-class level of aftercare.

• Carry out planned maintenance and breakdown calls on customer’s equipment, in accordance with company procedures.
• Liaise with the Business Operations Department daily to determine programme of work.
• Prioritise and attend all breakdowns as notified in the most efficient and cost-effective manner, within 48 hours, unless otherwise agreed.
• Carry out all Contract Servicing as arranged with the service scheduler ensuring that the most cost-effective work programme is carried out.
• Follow product service, repair and installation method statements.
• Carry out all installation in accordance with the relevant British and European Standards, following all safety guidelines and instructions issued as agreed with the client.
• Record all information of work carried out electronically or on the appropriate Service Form, ensuring the customer or authorised representative approves the work completed as acceptance that work has been carried out to their satisfaction.
• Forward service report forms to head office daily in accordance with administration procedures, to enable invoices to be raised.
• Prepare and submit accurate weekly details of time worked and expenses incurred in the fulfilment of the work in accordance with company procedures.
• To carry out work anywhere in the UK or abroad as required.
• Act as an Ecolab representative with their customers.