Service Excellence Intern

at  PT ALTO Network

COMPANY DESCRIPTION

ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.
DESIGNATION : Service Excellence Intern

ROLE PURPOSE

Execute technology solution development requests based on priorities set by the Service Exellence manager and also provide ideas and solutions for achieving operation excellence targets for the HMOS division.

KEY RESPONSIBILITIES

• Work closely with SE Operation Strategy to align vision and roadmap of operation excellence to achieve the goals set.
• Work closely with Service Operations users to align the product vision and product roadmap that will be developed.
• Work closely with other related departments/divisions on development, production issues, improvements, and operational needs.
• Understand end to end processes in the HMOS division, especially user Service Operations to get and provide the best solution in the form of improvements for smooth operations.
• Assist service excellence team to act as a service enabler (product owner) and project manager to build awareness and understanding of the products developed by the team end to end.
• Assist Service Excellence Manager to create and manage all project administration with external vendors starting from the NDA, MOA, PKS, SOW, etc. stage until the project administration documentation is completed.
• Assist Service Excellence Manager to prepare Service Excellence project reports to be reported to Center of Excellence Unit Head on a weekly basis.
• Ensure the development team creates technical documents in accordance with company standards
• Create and ensure product backlog can be understood by developers and also align with the user’s vision and mission.
• Create documentation (SDLC) product requirements in the form of BRD, FSD, ROI, process flow and always update to ensure the document version is up to date.
• Risk/Findings audit to be fulfilled
• Ensure staff are informed and trained to support good corporate governance in their specific areas of work