Service Express Agent (Expert)

at  Marriott International Inc

Additional Information Part Time
Job Number 24131913
Job Category Rooms & Guest Services Operations
Location The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
The Westin Perth is looking for our next Guest service Expert with main duties as Service Express Agent (SXP Agent) who is the heart of the hotel by being the connection between guests and all of the hotel departments.

SKILLS & EXPERIENCE:

Your skills and experience will include:

• Competent with Word, Excel, PowerPoint and software packages
• Competent with OPERA Software or similar
• Passion for delivering energetic customer service
• Positive attitude and an electric personality
• Articulate and confident in English language
• To have ability to smile on the phone
• Passionate about a career in hospitality management

• Assisting with all guest enquiries and directing internal and external phone calls.
• May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system.
• Create guest moments and follow up with guest to ensure their request has been resolved to their satisfaction.
• Maintaining guest accounts.
• Taking reservations when required.
• The check in and check out of hotel guests if required.
• Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department.
• Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance.