Service HUB Officer

at  ADIB Abu Dhabi Islamic Bank

JOB DESCRIPTION

Role : Service HUB Officer
Location : Dubai

ROLE PURPOSE:

The Services Hub Officer will support the delivery and management of services within the hub. This role involves working closely with ROM, Branches, and other team members to ensure high-quality service delivery, customer satisfaction, and operational efficiency

KEY ACCOUNTABILITIES OF THE ROLE

Assist in the delivery of assigned services, ensuring they meet quality and performance standards.

• Coordinate with other team members to ensure seamless service provision.
• Address and resolve service-related issues promptly.
• Maintain a clear record of all daily & monthly activities. - M.A
• Serve as a point of contact for customers, addressing inquiries and providing information about services.
• Collect and analyze customer feedback to identify areas for improvement.
• Maintain positive relationships with customers to enhance satisfaction and loyalty.
• Assist in the development and implementation of service improvement plans.
• Adhere to service performance metrics and report findings to the Services Hub team leader.
• Flexibility for allocation, and process changes. M.A
• Maintain accurate records of service activities and customer interactions.
• Prepare regular reports on service performance and customer feedback.
• Ensure compliance with relevant regulations and standards.
• Work collaboratively with other officers and managers to achieve service goals.
• Participate in team meetings and contribute to the development of service strategies.
• Provide support and assistance to colleagues as needed.
• Ad hoc Assignment: Undertake and complete any ad hoc assignment entrusted by the line manager.

SPECIALIST SKILLS / TECHNICAL KNOWLEDGE REQUIRED FOR THIS ROLE:

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills
  Job ID 300002284911245