Service Implementation Coordinator

at  Philips

JOB DESCRIPTION

As a Service Implementation Coordinator, you will be responsible to provide people-management and/or strategic leadership and direction of employees and teams responsible for the delivery of implementation, adoption, optimization & professional services function within the market.

• Work closely with account teams to help close business and grow professional services revenue.
• Liaises between customers, R&D, product management, sales, customer support and technical services to resolve product, status and service inquiries.
• Manages escalations, when necessary, and ensures service recovery and other actions to resolve service-related issues.
• Selects, develops and evaluates personnel.
• Continually seeks opportunities to increase customer satisfaction and deepen customer relationships and increase customer success.
• Understand local customers’ environments, local challenges and regulations and leverage this information to ensure overall customer success with our solutions, products and services.
• Collaborate with product & BG teams to build technology & services to drive customer success, reduce cost of delivery, increase automation, decrease customer effort and enhance solutions.
• Manage the Professional Services practice and/or sub-functions to an agreed set of metrics, and help set the vision for its evolution.
• Set measurable goals, and expectations for team members and help them be successful.
• Provides service and/or solution delivery oversight to ensure all project management and/or delivery standard processes are followed.