Service Improvement Coordinator

at  Abri

Are you passionate about driving excellence and transforming services to deliver outstanding results for our customers (external and internal)? Do you thrive in a dynamic environment where innovation and customer satisfaction are top priorities? If so, we want you to join our team.
Abri places the voice of customers at the heart of our business. As our new Service Improvement Co-ordinator, you’ll play a pivotal role in shaping the future of our service delivery. Working collaboratively across business areas to identify areas for improvement, coordinate activities and initiatives to enhance the overall customer experience.
You’ll work alongside teams responsible for gathering and analysing customer feedback, as well as working groups established to address themes and opportunities. This includes Abri’s Insight Team and Regional Customer Panels. Within the Change and Service Improvement Team you’ll be a peer of our Root Cause Analysts. You’ll be leading on projects and support business led projects, to address service improvement opportunities and embed customer and insight led change.
If you are ready to take the next step in your career and help us shape the future of our services and be part of an innovative team that values creativity and collaboration as well as opportunities for professional growth and development, please look at the job description below and apply.
Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
• We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at www.abri.co.uk

Please refer the Job description for details