Service Improvement Lead

at  ManchesterCityCouncil

ABOUT THE CANDIDATE

You will have demonstrable knowledge of business analysis techniques and tools with excellent written and verbal communication skills require to engage staff at a variety of levels.
You will have an understanding and knowledge of all aspects of the services within repairs and maintenance and how this sits with and complements the wider Housing Services and MCC strategy with knowledge of the relevant parts of the 1988 Housing Act.
You will also have experience and knowledge of working in a public sector organisation and leading change, in the best interests of residents with extensive experience of providing resident focussed services.

ABOUT US

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.
When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that’s fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

ABOUT THE ROLE

Working Hours: 35 Hours per week
Contract Type: Full-Time, Permanent
Additional Payments: Casual Car User Allowance
Closing Date: 03 February 2025
Interview Method: In Person (Face to Face)

THIS ROLE IS SUBJECT TO -

Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.
We have an exciting position for a suitably experienced repairs and maintenance professional with experience of leading service improvements and business change in the best interests of residents.
The role holder will be a subject matter specialist providing expert information and support to the Senior Leadership Team and Managers within the Asset and Repairs function in Housing Services to enable the delivery of the service and organisational objectives.
The role is a managerial role within Manchester City Council (MCC) and will provide leadership to the service improvement team in the delivery of the authority’s repairs and maintenance service.
The role holder will be a key leader of the council’s repairs and maintenance service working with elected members, senior stakeholders, residents and partners across the city to improve the repairs service.
The role holder will research and be the source of intelligence within the Asset and Repairs area, supporting in the development, design, implementation and review of policies, procedures or strategies to ensure continuous improvement in the service.
Please see the attached Role Profile for further information.

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health conditio

If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you’ve applied for. As a guide, these may include:

• Passport/ID: You will be required to provide documentary proof of your right to work in the UK
• References (Current and Previous employer