Service Improvement Manager

at  Worldpay

SERVICE IMPROVEMENT MANAGER | LONDON

Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
We’re looking for Service Improvement Manager to join our ever evolving ITSM team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.

• Leading Initiatives: Spearheading Six Sigma aligned projects and driving continuous improvement efforts within the organization. Offering direction and support to project teams and your own improvement managers.
• Methodology Knowledge: Utilizing tools like Lean, Kaizen, and Six Sigma to drive process improvements.
• Strategic Alignment: Aligning your projects with the organization’s strategic goals and objectives.
• Monitoring Progress: Keeping track of project developments and ensuring they adhere to set timelines and objectives.
• Process Analysis: Examining current business processes and identifying areas for enhancement.
• Design & Delivery: Deliver analysis of, and solutions, to drive value and improvement through data/analytics capabilities and technology.
• Performance Monitoring: Overseeing the performance of staff and organizational processes to ensure adherence to established standards.
• Collaboration: Become an integral part of the wider GIR team, supporting key projects and programs critical to its success