Service Level Management Transformation Lead

at  HSBC

Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank. Our multi-disciplined teams include: DevOps Engineers, IT Architects, Front and Back End Developers, Infrastructure Specialists, Cyber Experts, as well as Project and Programme Managers.
Scale and complexity here-someone who wants to expand and become a recognised expert
Chance to fundamentally change the embedded practices
With the scale of the organisation, the successful candidate will find this as a springboard to many opportunities.
Opportunity to understand of operational resilience
This role will have an experience of leading an SLM practice in a large complex organisation
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Be accountable for the definition, governance and improvement of the Service Level Management Process
• Define SLM process and build roadmap to deliver service improvements.
• Collaborate with business and stakeholders to ensure that IT Service Level Management initiatives align with business priorities and objectives.
• Develop metrics to track the success of transformation initiatives and report progress to senior leadership.
• An expert who can become a process owner building a more active and customer centric process.

Requirements

To be successful in this role you should meet the following requirements:

• Someone who has been a user of Service Now, understanding of ITSM and ITIL
• Experience working in a complex organisation
• Driven the design and implementation of Service Level Management
• Understanding platform capabilities,Project Management

This role is based in Sheffield.
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

In this role you will:

• Be accountable for the definition, governance and improvement of the Service Level Management Process
• Define SLM process and build roadmap to deliver service improvements.
• Collaborate with business and stakeholders to ensure that IT Service Level Management initiatives align with business priorities and objectives.
• Develop metrics to track the success of transformation initiatives and report progress to senior leadership.
• An expert who can become a process owner building a more active and customer centric process

To be successful in this role you should meet the following requirements:

• Someone who has been a user of Service Now, understanding of ITSM and ITIL
• Experience working in a complex organisation
• Driven the design and implementation of Service Level Management
• Understanding platform capabilities,Project Managemen